How do I return an item?
To take advantage of our 30-day, money-back-guarantee return policy, please note the following:
All scratch and dent sales are final. No returns or exchanges are available. Final Sale items are not returnable.
If you are not completely satisfied with the merchandise, please contact us by phone or email with the order/invoice number and the product code or model# of the item you wish to return to obtain a return authorization number (RA#).
Please write the RA# clearly on the Original Packing Slip and also outside of the package.
All returned watches must be in brand-new condition with the original packaging.
Enclose the Original Packing Slip. Please save yourself a copy for future reference.
Pack the return item securely. Use of an insured, traceable carrier is recommended. We cannot be held accountable for lost merchandise. Returns must arrive within 30 days of the date of purchase.
Any returned item that does not meet these conditions may be deemed ineligible for refund/replacement/exchange and a return S&H fee may be charged.
We cannot refund your original shipping charges. A refund will be issued via the original payment method (e.g., credit card or PayPal).
Contact Us at:
Please send your returns to:
OKO International Co.
1072 E. Newport Center
Drive Deerfield Beach, FL 33442